19 January 2008

Computer Blue

Note: I wrote this entry shortly before Christmas, but waited until now (a month later) to post it so that revealing the details of my computer SNAFU during exams wouldn't violate my school's honor code, which requires anonymity in exam grading. :J

Exams actually got off to a quite exciting start. As I rebooted my computer to take my very first law school exam, Windows flaked out on me and I had to hand-write my exam! For some unknown reason, Windows Vista had suddenly decided that my license was no longer valid and locked me out of most functionality, generously allowing me into my Web browser where I could buy a new license for $215. After four hours on the phone with Costco and HP, a crying fit, several nights of fitful sleep, and worrying at least an hour or two off of the end of my life, I was no closer to a solution. With a functional browser, I was able to send my crucial documents to myself in e-mail and download them onto a flash drive via my desktop computer, which allowed me to continue studying at home and in the lab at school. I borrowed a computer from school for my second exam. I finally faced reality and hit the virtual reset button, restoring my hard drive to its factory condition. I took my other exams on my own computer, but spent two full days reinstalling all of my software and readjusting my configurations.

Through all of this trauma, Costco (which offers limited support for computers that it sells and whose staff was great) and HP were very helpful. I got bubkes from Miscrosoft, though. Even HP got from Microsoft the same run-around as I and I never spoke to anyone at Miscrosoft whom I felt could have helped me with my problem, if they understood what it was. To add insult to injury, I would have had to pay $59 to speak to anyone beyond the guy that could only take my credit card information in exchange for a new license key.

All's well now, but I wonder... when it comes time for me to buy a new computer, will I join the ranks of the millions of Mac users and housekeeper that declare, "I don't do Windows?" :J